Take a look to see whether one of our frequently asked questions can help to answer your questions, alternatively get in touch and we will be delighted to assist you.
If you placed your order with us before 12pm on Monday to Friday, your order will be processed and booked shipped that same day. Delivery times may vary, however are approximately 2-3 days.
Orders placed on a Saturday, Sunday or Bank Holiday will be processed and shipped on the following working day.
Once your order is on the way, a separate email notification will be sent with shipping details.
We currently do not offer a next day delivery service.
We offer free shipping on all mainland UK orders over £20. For orders under £20, delivery will be charged at £2.99.
We currently offer international shipping to these countries –
This is based on parcels up to 250g. We currently offer two international shipping options – Royal Mail International Standard or First Class International Tracked.
If we do not currently ship to your country, please get in touch firstname.lastname@example.org and we will try our best to accommodate your request!
Please refer to the instructions provided on the delivery and returns slip that we included in your parcel. If this is missing, please email email@example.com and we will be happy to assist.
We are so sorry to hear there is a problem with your purchase, please email firstname.lastname@example.org with your order number and any supporting pictures/information and we will come back to you as soon as we can.
Yes – We advise that you hand wash/wipe down your accessory with clean lukewarm water. Take care around embellishments.
Although we do our best to make sure that the colours shown on our website are as accurate as possible, the actual colours on the products received may vary. Differences in display and the devices you use to view the website will result in subtle differences in colour and textures.
All colours shown on rudyandlou.co.uk should be used as a guide only.
We have a variety of products to suit various sizes of pet. We use measurements of the product, therefore it is important that you measure your pet accurately to avoid any disappointment.
On every Collar product page, there is a Sizing Selector feature where you can input your dog’s neck size, and the correct size will be suggested to you. See the example below –
Please refer to our ‘Choosing your size’ page for details on how to measure your pet for the perfect fit.
No sorry, not at this time.
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